Become a Community Admin
Community admins are volunteers and civic professionals who review organization claims, verify evidence, and maintain the quality of ORAN's resource data. Your work directly affects whether people in crisis find accurate help.
Volunteer
Non-paid civic role
Zone-scoped
Geographic or topic focus
5 tools
Dedicated admin portal
What you'll do
Community admins are trusted reviewers. Here's what the role involves day-to-day.
Review org claims
Evaluate new organization submissions against ORAN standards before they go live.
Approve and deny
Approve high-quality listings and deny inaccurate ones with written rationale.
Request corrections
Return a submission with specific feedback so the org can fix and resubmit.
Escalate edge cases
Flag submissions requiring senior review or policy clarification to ORAN staff.
Monitor zone health
See coverage stats and SLA metrics for your geographic or categorical zone.
Manage intake forms
Create zone-specific intake forms that improve submission quality for orgs in your area.
Mentor new admins
Experienced admins are encouraged to support onboarding of newer reviewers.
Inside the Community Admin Portal
Once onboarded, you access all five tools at /dashboard.
Dashboard
/dashboardLive queue depth, SLA health, items assigned to you, zone context, and a running activity log. Your operational home base.
Review Queue
/queueBrowse, claim, and work through pending org submissions assigned to your zone. Supports batch-handling and priority filtering.
Verify
/verifyReview supporting evidence for each submission. Record approve, deny, or escalate decisions with a required written justification.
Community Forms
/community-formsBuild and manage intake forms specific to your zone or review focus — used to standardize how orgs submit complex service data.
Coverage
/coverageZone-level coverage statistics: what categories are well-served, where gaps exist, and how listing density has changed over time.
Your contribution matters
Your pace
No minimum quota — work at the pace that fits your schedule
1–3 days
SLA target for pending org reviews
Real people
Who find accurate help because of your work
Application process
How to go from interested → active admin in four steps.
Post in Discussions
Open a thread on GitHub Discussions under "Community Admin Applications." Briefly describe your background and the zone or topic area you want to cover.
Maintainer review
A project maintainer will review your background and respond with next steps, a clarifying question, or onboarding instructions within 5 business days.
Onboarding & access
You will receive a role invite, portal access credentials, and a short onboarding walkthrough covering review standards and escalation policy.
Start reviewing
Your queue is scoped to your zone from day one. You can claim items, work at your own pace, and escalate anything uncertain.
Who is this for?
Ideal candidates
- • Social workers, community navigators, or 211 staff
- • Civic advocates familiar with local services
- • Library staff, public health workers, or case managers
- • People who care about accurate community data
What we ask
- • A few hours per month, at your own pace
- • Written rationale for every approve / deny decision
- • Comfort working in a structured digital tool
- • Sustained availability — not just a one-time sprint
Account & data management
What you can do with your admin account.
Update your user profile
Display name and contact details are editable via the Profile button in the portal header or at /profile.
Sign out
Use the Sign out button in the top-right portal header. You will be redirected to the ORAN homepage.
Step down from the admin role
To resign from the community admin role, send a message via the Contact page. Your account access will be adjusted within 1–2 business days.
Request account deletion or data export
GDPR / CCPA deletion or export requests are handled via the Contact page or per our Privacy Policy. Requests are fulfilled within 30 days.
Ready to help build accurate resource coverage?
Applications open on GitHub Discussions. Existing admins can go straight to the portal.